TAPA Streaming FAQs

TAPA Streaming Frequently Asked Questions


How do I buy a streaming ticket?

How do I watch the live performance?

How do I rent a recording of the performance after it's passed?

What is the playback ability to watch a streamed performance live vs. rented?

Who should I contact for support?

Do I have to pay to watch a streamed performance?

How do I know what performances will be streamed?

On what devices can I watch a streamed performance?

If you have additional questions, please contact the TAPA Streaming support team by filling out this form.

How do I buy a streaming ticket?


Visit stream.artstoledo.com. There are TWO ways you can watch our streamed performances. You can WATCH LIVE or RENT A RECORDING after the live performance has passed. If you plan to watch a performance live, make sure you allow plenty of time to set up your account and purchase the performance before it goes live.

WATCH LIVE: Buy a streaming ticket and watch the live performance as it’s happening.

STEP 1: Click here to create an account or sign in to an existing account. 


STEP 2: 
Once signed in, navigate to the top of the page and select BROWSE to see the live performances available for purchase.

STEP 3: Select the performance you’d like to watch live, click BUY $19.99, and proceed to checkout. Please note, if you are purchasing an upcoming live performance, you will not be able to view it until it goes live on the scheduled date and time.

STEP 4: Fill out the information on the checkout page and select COMPLETE PURCHASE. Once a purchase is made, you will receive a confirmation email with a link to the upcoming live performance.

STEP 5: At the time of the live performance, sign into your account on stream.artstoledo.com or click your confirmation email and enjoy!

RENT A RECORDING: Following the live performance, you will have up to 30 days to rent a recording of the video, accessible for up to 72 hours after purchase.

STEP 1: The day after the live performance occurs, a recording will become available for purchase. You will have 30 days to purchase the performance, and 72 hours to watch it after purchase. Click here to create an account or sign in to an existing account.

STEP 2: Once signed in, navigate to the top of the page and select BROWSE to see the past performances available to rent.

STEP 3: Select the performance you’d like to rent, click RENT $19.99, and proceed to checkout. 

STEP 4: Fill out the information on the checkout page and select COMPLETE PURCHASE. Once a purchase is made, you will receive a confirmation email with a link to the rented performance. You will have 72 hours to watch the performance as soon as a purchase is made.

*If you cannot find the confirmation email with a link to the performance, sign into your account and find it under your purchases.

STEP 5: Click the link to the performance and enjoy!

What is the playback ability to watch a streamed performance live vs. rented?


WATCHING LIVE:
 When our streams are live, you can play, pause, and rewind the stream freely, but you will lose access to the stream when it ends. For example, if you rewind to the middle of the performance and then the stream concludes, it will end.

RENTING A RECORDING: If you rent a recording after the live performance, you will have full control over the playback and be able to play, pause, and rewind as you wish.

Who should I contact for support?


If you have any questions and need to reach out to our TAPA Streaming support team, please click here to fill out a form.

Please note, there is no phone number to contact the support team. 

Do I have to pay to watch a streamed performance?


Yes, you must purchase our streamed performances. We also have archival performances available to watch for free. Please note, TAPA subscribers receive special benefits. For more information on special TAPA subscriber benefits, please call the box office at 419.246.8000 or email boxoffice@artstoledo.com

How do I know which performances will be streamed?


Most TAPA performances will be streamed live in the 2020-2021 season unless indicated otherwise. 

On what devices can I watch a streamed performance?


You can watch our streamed performances on the devices listed below.

Desktop Browser

Streamed performances are viewable using most major browsers on Windows and macOS. We recommend using Google Chrome, Mozilla Firefox, or Safari when viewing streamed performances from your computer. Please note, it’s best to update your browser whenever possible.

Mobile Browser

Streamed performances are viewable on most iOS and Android mobile browsers.

Open the browser on your mobile device. You can either type in livestream.com/watch and use the search tool to find the event you are looking for or type in the full URL of the event you are looking for if you know it.

When you arrive at the event page, click the PLAY button on the player in the browser to open the live player.

COMING SOON! TAPA Streaming Apps – available on Roku and Apple TV

Roku

If you own a Roku device, you can add our TAPA STREAMING channel to your library for free.

When you open the TAPA STREAMING channel, you can select from any of the events featured on platform or scroll down to the bottom to search for a specific account or performance. There is no need to log into an account in order to watch a streamed performance from Roku. Learn more here.  

Apple TV

Owners of the 4th generation or higher of Apple TV can install the free TAPA STREAMING tvOS app to their device. 

When you open the TAPA STREAMING channel you can select from any of the performances featured on platform. A search function can be found at the top of the main page to find a specific account, performance, or video on demand to watch. There is no need to log into an account. Learn more here.

Want to learn a new type of dance?

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